Privacy Policy

About this policy

This Privacy Policy explains how Providence: Disability and Ageing Support Services Pty Ltd ("Providence", "we", "us" or "our") handles personal information collected through this website. It has been developed with regard to the Australian Privacy Principles under the Privacy Act 1988 (Cth). It applies to information collected through this website, such as our online enquiry form, and does not cover information we may collect through other means, such as during service delivery, which may be subject to separate agreements and consent processes.

Information we may collect

Depending on how you use this website, we may collect information such as:

• Your name
• Your contact details, such as phone number and email address
• The type of enquiry you select and your preferred contact method
• The content of any message you submit to us

How we collect information

We collect personal information directly from you when you voluntarily provide it — for example, by completing and submitting our website enquiry form. We do not knowingly collect personal information about you from third parties through this website.

Why we collect and use information

We collect and use personal information submitted through this website to respond to and manage your enquiry, provide information about our services, and communicate with you where you have provided contact details for that purpose. We do not use information collected through this website for a purpose unrelated to your enquiry unless you agree to it or we are required or authorised by law to do so.

Contact and enquiry information

When you submit information through our website enquiry form, the information you provide may be used to respond to and manage your enquiry. We aim to only use enquiry information for the purpose you provided it, unless you agree otherwise or we are required or authorised by law to use or disclose it for another purpose.

Careers and employment information

If you submit an expression of interest or other information through our Careers pages, we may collect information such as your contact details, employment-related information (such as your area of interest and availability) and your resume or CV. We use this information to review and respond to employment expressions of interest and recruitment-related enquiries. As with website enquiries, this information may be transmitted using a trusted third-party email delivery service.

Feedback and complaints information

If you submit feedback or a complaint through our website, we may collect the information you provide, which may include your contact details (where you choose to provide them) and details of your feedback or complaint. We use this information to review feedback, respond where contact details are provided, and manage complaints or concerns. You may choose to submit feedback anonymously. As with other website submissions, this information may be transmitted using a trusted third-party email delivery service.

Sensitive information

Our enquiry form asks you not to include sensitive medical or personal information unless it is necessary for your enquiry. Sensitive information, such as information about health or disability, is generally subject to a higher level of protection under the Privacy Act 1988 (Cth). If you choose to include sensitive information in an enquiry, we will only use it for the purpose of responding to that enquiry.

Website and technical information

This website does not currently use analytics or tracking cookies. As with most websites, our hosting infrastructure may automatically process limited technical information — such as general access data — that is necessary to deliver web pages to your device. If this changes in the future, this policy will be updated to reflect that.

How information may be disclosed

We do not sell your personal information. We may disclose the personal information you provide through this website to Providence staff who need it to respond to your enquiry, and we may use a trusted third-party email delivery service to transmit enquiry information submitted through this website to our staff. We may also disclose information where required or authorised by law, such as to a relevant regulatory body, or where necessary to protect the safety of any person.

Storage and security

We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee the absolute security of information sent to us online.

Accessing or correcting your information

Under the Australian Privacy Principles, you may request access to personal information we hold about you and ask us to correct it if you believe it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below.

Third-party websites

This website may contain links to third-party websites, such as the official NDIS website. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to review the privacy policy of any website you visit.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, our practices or applicable legal requirements. Any updated version will be published on this page with a new "last updated" date.