About Providence
Support built around people, choice and dignity
Providence: Disability and Ageing Support Services Pty Ltd is an Australian private company established in 2017. It delivers person-centred disability and community support through a service model designed around participant choice, safety, continuity, cultural responsiveness and meaningful outcomes.
- Established 2017
- Registered NDIS Provider
Who we are
Person-centred, participant-led support
Providence: Disability and Ageing Support Services Pty Ltd is an Australian private company established in 2017. We deliver person-centred disability and community support through a service model built around participant choice, safety, continuity, cultural responsiveness and meaningful outcomes.
Support at Providence is about more than completing tasks — it's about helping participants live meaningful, safe and fulfilling lives. Every person's support is guided by their own:
- Goals
- Choices
- Culture
- Abilities
- Individual circumstances
Mission & vision
What drives us
Our Mission
To provide safe, respectful and individualized support that strengthens choice, independence, well-being and community participation.
Our Vision
To be trusted multi-region provider recognized for quality support, culturally responsive practice, workforce development and genuine partnership with participants, families and communities.
What we stand for
The 3 C's of Providence
Compassion
Care from the Heart
We listen with kindness, respect each person's story and understand what matters most to them. Every individual is treated with dignity, patience and empathy.
Competence
Support You Can Trust
We bring the right skills, training and experience to deliver safe, high-quality care. Our team is accountable, professional and committed to continuous improvement.
Compelling
Making a Real Difference
We go beyond tasks to create meaningful experiences, support participants to achieve their goals and aim for a lasting positive impact.
Our Promise
Compassion in our hearts.
Competence in our actions.
Compelling supports that change lives.
Providence — the care you feel, the quality you trust, the difference you remember.
Who we support
Support for every stage and community
Providence works alongside people from every background, age and stage of life.
- People with disability
- Children aged 7–16
- Young adults
- Adults
- Older Australians
- Aboriginal and Torres Strait Islander peoples
- CALD communities
- Veterans and their families
- NDIS participants
- Families and carers
Why Providence
Why families choose Providence
- Participant-led support
- Support based on goals, preferences and individual circumstances
- Respect for privacy, dignity and cultural needs
- Focus on safe, meaningful community participation
- Professional, accountable and continuously improving support
Our operations
Digital Tools That Support Our Team
We use digital platforms across our day-to-day operations, helping our team manage communication, administration, workforce processes and business functions efficiently.
- Brevity Care Software
- MYOB
- Xero
- BrightHR
- Peninsula